Customer Service Representative
Apparel Group, Dubai UAE - Dubai Free Zone
AED4,000 - AED4,500 a month - Full-time, Permanent
Walkin Interviews for Customer Service Representative (Female) on Saturday, 3rd November 2018 from 11:00 AM to 2:00 PM
Address/ Venue:
Office 102, 1st Floor
Al Sharafi Building,
Near Exit 3 – Al Fahidi Metro Station (Green Line),
Bur Dubai, Dubai
UAE
Directions:
Please get down at Al Fahidi metro station (If you are coming by metro) and take EXIT 3,
Take exit No: 3, to see Al Sharafa Building on the left (restaurant and pharmacy), walk through the basement.
You can enter the building and come to 1st floor.
Please get down at Al Fahidi metro station (If you are coming by metro) and take EXIT 3,
Take exit No: 3, to see Al Sharafa Building on the left (restaurant and pharmacy), walk through the basement.
You can enter the building and come to 1st floor.
"CANDIDATES WITH ONLY VISIT/ CANCELLED VISAS WILL BE CONSIDERED"
Salary: AED 4000 Plus |Bonus AED 500 based on performance
Mandate to Know ARABIC & ENGLISH (SPEAK, Read and Write)
AGE: Not born before 1990
Documents to carry for the interview: Updated resume
We are looking for highly motivated, energetic Customer Service Representative who can thrive in a fast-paced, dynamic environment where they are able to assist customers throughout their shopping journey from order to delivery and returns and ensure every interaction is exceptional.
Visit us on the below links to understand our vision, mission and future goals and why you should aspire to be with us. Apparel Group ( https://www.appareluae.com/company/) or 6THSTREET.COM ( https://en-ae.6thstreet.com)
Key Responsibilities:
- To assist customers with any of their inquiries and complaints through email, phone and social media
- To take ownership to resolve customers’ issues at first contact
- To ensure SLA’s and customer’s expectations are always achieved
- To deal with complaints and escalation process when necessary
- To act as a Brand Ambassador at all time
- To communicate promptly any information to customers about their orders
- To help customers to register online and/or to process their orders
- To assist customers with any issues with regards to the returns of their orders
- To always deal with the most difficult customers in a quick, willing and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems
- To issue refunds and compensation as appropriate
- To be pro-active and show initiatives and ideas to constantly improve the service provided to our customers
- To assist in gathering information and produce reports on a regular basis
- To be able to deal with customers with late returns and faulty goods
- To liaise with fulfillment for any issues with customers’ orders
- To coordinate with shipping over issues raised by customers with regard to either orders or return
- To help customers with product enquiries and drive cross-selling to increase units per transactions
Job Types: Full-time, Permanent
Salary: AED4,000.00 to AED4,500.00 /month
Experience:
- 0 to 3: 1 year (Preferred)
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